Last Updated: June 2026
At Pop N’ Smokes, we strive to provide high-quality products and excellent customer service. Due to the nature of the products we sell, all sales are considered final.
All Sales Are Final
All purchases made through https://popandsmokes.com are final.
We do not accept returns, exchanges, or refunds for:
- Cigarettes
- Flavoured cigarettes
- Premium cigarettes
- Cigarillos
- Vape products
- Disposable vapes
- Opened products
- Used products
- Consumable products
For health, safety, hygiene, and regulatory reasons, returned tobacco and nicotine products cannot be restocked or resold.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of any shipping damage (if applicable)
Once reviewed, we may, at our sole discretion:
- Replace the item
- Issue store credit
- Provide another reasonable resolution
Failure to report issues within 48 hours of delivery may result in the claim being denied.
Shipping Issues
Pop N’ Smokes is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Postal disruptions
- Customs inspections
- Incorrect customer-provided shipping information
Customers are responsible for ensuring all shipping information is accurate at checkout.
Refused or Undeliverable Packages
Orders returned due to:
- Incorrect address information
- Failure to collect the package
- Refusal of delivery
may be subject to additional shipping charges before reshipment.
No refunds will be issued for refused or abandoned shipments.
Order Cancellations
Once an order has been submitted, processing may begin immediately.
We reserve the right to deny cancellation requests once an order has entered processing.
If a cancellation request is approved before processing begins, a refund may be issued to the original payment method.
Fraud Prevention
Pop N’ Smokes reserves the right to cancel any order suspected of:
- Fraudulent activity
- Unauthorized payment use
- Violation of our Terms of Service
In such cases, refunds will be handled at our discretion and in accordance with applicable laws.
Contact Us
If you have questions regarding this Refund & Return Policy, please contact us:
Pop N’ Smokes
Website: https://popandsmokes.com
Email: support@popandsmokes.com
By placing an order through our Website, you acknowledge and agree to this Refund & Return Policy.